Executive - Technical Services
Job Location: Chennai
Job Description
- Responsible for the technical services activity for the entire region. Key responsibilities include providing technical support to the Sales team; liaisoning with the OEMs in the Region; Conducting and monitoring field trials & product validation exercise and providing technical training to sales team members and channel partners in the region.
- Dissemination of technical information - Provide product equivalents and specifications, reply to any other technical query for both internal & external customers
- Provide technical support - Support the sales team in approaching new customers, especially Fleet & Industrial. Conduct lube surveys at customer locations for exact product recommendation/ product rationalisation as per the requirement.
- Customer complaint redressal - Provide necessary support to sales team for effective resolution (including visit to site if deemed necessary) of product related complaints. Coordination with CO for PQC/ SAR for sample analysis.
- New business opportunities/ Market intelligence: Explore and identify new business opportunities in coordination with sales team. Keep track of and report on competitors activities/ initiatives on new products/ technical services and gather product literature. Provide feedback to Corporate office /Sales & Marketing.
- Relationship with OEMs and Major customers:
- OEM/ Major customer contact - Maintain contacts with key OEMs/ major customers in the region for product validation & approval, business development and corporate tie-ups.
- OEM Approvals – Coordinate/ Assist CO in obtaining new OEM approvals/ renewal of existing approvals for the OEMs in the region.
- Ashok Leyland - Provide technical support to AL account manager and Visit AL plant(s) to maintain contacts and offer technical support. For Southern Region Only – Maintain contacts with AL Technical Centre, VVC and Service HQ, coordinate for all technical matters, and new product establishment
- Field Trials and Product Establishment :
- Field Trials - Coordinate for initiation and monitoring field trials with various customers.
- Product Establishment - Explore opportunities of product establishment with other major automotive and industrial customers
- Training
- Training Programmes - Impart product knowledge to team members in the region. conduct training programme for channel partners.
- Technical Seminars - To conduct technical seminars/ workshops for Industrial/ OEM/ Institutional & Retail customers
- Experience: 4+ years