Key Account Manager (Industrial)
Job Location: Mumbai
Job Description
As a Key Account Manager for industrial clients, the role is multifaceted and pivotal in driving business growth and customer satisfaction. Here's a concise overview: Client Understanding and Strategic Planning:
- Develop a deep understanding of client needs and formulate strategic account plans.
- Identify growth opportunities and understand buying cycles.
- Collaborate closely with internal stakeholders to align strategies.
Partnership Building:
- Establish long-term partnerships within customer organizations.
- Engage with direct and indirect product users and decision-makers.
Customer-centric Approach:
- Ensure holistic customer planning to increase share of wallet in assigned accounts.
- Focus on customer needs to ensure high satisfaction levels.
Sales and Opportunity Management:
- Qualify, sell, and close opportunities leveraging technical knowledge and customized solutions.
- Act as the main point of contact for customers, managing sales and delivery success.
Promotional Strategy and Execution:
- Develop and execute promotional strategies tailored to each customer.
- Manage trade budgets, optimize product range, and space.
Continuous Improvement:
- Identify opportunities for efficiency, profitability, and overall improvement.
- Strive to achieve strategic objectives such as revenue and margin targets.
Presentation and Proposal Preparation:
- Prepare presentations and proposals highlighting product value and services.
- Conduct primary and secondary research to unlock growth opportunities.
Technical Expertise Engagement:
- Engage business unit technical and industry experts to address unique customer requirements.
CRM Utilization:
- Leverage CRM tools to manage sales cycles, prioritize activities, and provide accurate forecasts.
Issue Resolution:
- Professionally escalate and expedite customer issues for swift resolution.
- Experience: 5+ years